Prosegur Cash aplica tecnología en sus buzoneras para automatizar procesos.

We support the multinational security services company in facilitating and modernizing the management of its drop boxes throughout Uruguay.

More than 40 years of history

Prosegur is a company specialized in private security. Founded in Spain in 1976, it is now present in 31 countries and employs more than 150,000 people.

In Uruguay, Prosegur offers solutions for individuals, small businesses, and large companies. Among other services, it provides alarm systems, video surveillance, cash logistics, cash management, and event security.

Its pillars are innovation, the team, and customer orientation.

The challenge and the project.

Around 2013, the company started a process to replace some of its chest-type mailboxes with smart mailboxes, distributed throughout the country. A change of this type requires that the devices have a permanent connection to Prosegur's network and its management systems.

In this way, at Isbel, we worked with our partner Teldat to offer Prosegur a connectivity solution based on cellular technology. By implementing routers that connect to the country's mobile operators' networks, the project provides connectivity autonomy to the mailboxes, even in remote locations or for those that frequently change their location. This allows them to do without wired infrastructure, such as fiber optics, to maintain connectivity.

What impact does this solution have?

As Ruben González, Head of the Technical and Support Department at Cash Today of Prosegur, stated: “Through these routers, we have remote access to the machines to provide support and also communicate with all the transactions made on the device.”

This works for both software and hardware: “If there is a jam, we can see where it is and guide the customer to resolve it in real-time, as well as manage a remote restart of the machine.” This prevents the need for a person to go to the site to check the equipment. According to González, one out of every four IT incidents can be solved remotely, so the cellular connectivity of the mailboxes substantially improves service availability times and reduces maintenance costs.

For their part, these mailboxes improve response times to customers and offer better service quality: “Before, you had a chest where the money stored remained pending validation; today, that money is validated in real-time thanks to the connectivity provided by the router and is instantly credited to the customer’s bank account,” said González.

With this new system, users no longer have to wait until the next business day to see their deposits reflected. Additionally, it provides physical security and prevents the circulation of cash and other valuables, as, for the customer, they become the responsibility of Prosegur Cash from the moment they are deposited in the smart mailbox.

From left to right: Ruben González, Head of the Technical and Support Department at Cash Today of Prosegur, Lucía Donnangelo, Key Account Manager at Isbel, and Alejandro Draper, Product Line Manager of Networking & Security at Isbel.

A decade-long partnership.

During a 10-year business relationship with Isbel, Prosegur Cash has incorporated more than 1,040 smart mailboxes. According to González, the project will continue to grow in order to complete the migration from chests to smart mailboxes.

It is a relationship based on trust and problem-solving, supported by a technical team committed to the customer and the solution, as well as a focus on logistical and commercial aspects.